97clubphp Privacy Policy

1 Introduction

97clubphp ("97clubphp," "we," "us," or "our") operates the online gaming platform accessible at 97clubphp.org. We are committed to protecting the privacy and personal data of all players and visitors who use our Platform. This Privacy Policy ("Policy") describes how 97clubphp collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Policy applies to all personal data collected through the 97clubphp website, mobile interface, live chat support, email communications, and any other interaction you have with 97clubphp. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

2 Personal Data We Collect

97clubphp collects personal data through several channels. The categories of data we collect and the circumstances in which we collect them are described below.

2.1 Registration Data

When you create a 97clubphp account, we collect: full legal name, date of birth, residential address (including city – e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, mobile number, and chosen username.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and Philippine anti-money laundering regulations, we may collect copies of government-issued identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence), proof of address documents, and proof of payment method ownership.

2.3 Financial Data

When you make deposits or withdrawals, we collect transaction details including payment method type (GCash, PayMaya, BPI, BDO, Metrobank), transaction amounts in Philippine Peso (PHP), transaction timestamps, and reference numbers. We do not store full payment account credentials on our servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on 97clubphp, including games played, bets placed, wins and losses, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory reporting.

2.5 Technical and Device Data

We automatically collect certain technical data when you access the Platform, including IP address, browser type and version, device type and operating system, referring URLs, and session timestamps. This data is used for security monitoring, fraud prevention, and Platform optimisation.

2.6 Communications Data

If you contact 97clubphp support via live chat or email, we retain records of those communications to assist with query resolution and service improvement.

3 How We Use Your Personal Data

97clubphp uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 97clubphp player account, including processing deposits and withdrawals.
• Identity Verification: To verify your age (21+ requirement) and identity in compliance with Philippine gaming and anti-money laundering regulations.
• Service Delivery: To provide access to games, promotions, bonuses, and all other features of the 97clubphp Platform.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk, and to administer self-exclusion and deposit limit requests.
• Customer Support: To respond to your queries, complaints, and support requests promptly and effectively.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws, regulatory requirements, and court orders, including reporting obligations to PAGCOR and other authorities.
• Platform Improvement: To analyse usage patterns and improve the functionality, performance, and user experience of the 97clubphp Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about 97clubphp – but only where you have consented to receive such communications. You may opt out at any time.

4 Legal Basis for Processing

97clubphp processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contract with you – i.e., to operate your 97clubphp account and deliver the services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including anti-money laundering, KYC, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities – such as sending marketing communications or using non-essential cookies – we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing and Disclosure

97clubphp does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, and customer support platform operators. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

5.2 Regulatory and Law Enforcement Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and courts where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of 97clubphp, our players, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 97clubphp's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

6 Cookies and Tracking Technologies

97clubphp uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the Platform is used.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Help us understand how players interact with the Platform so we can improve performance and user experience.
• Preference Cookies: Remember your settings and preferences (e.g., language, display options) to personalise your experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

7 Data Retention

97clubphp retains your personal data for as long as your account is active and for such additional periods as are required by applicable Philippine law and regulatory obligations. Specifically:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with Philippine anti-money laundering record-keeping requirements.
• KYC / Identity Documents: Retained for a minimum of five (5) years from the date of collection or the date of the last transaction, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years in compliance with AMLC regulations.
• Support Communications: Retained for up to two (2) years from the date of the last communication, unless a longer retention period is required for dispute resolution.
• Marketing Consent Records: Retained for as long as necessary to demonstrate compliance with consent requirements.

When personal data is no longer required, 97clubphp will securely delete or anonymise it in accordance with our data disposal procedures.

8 Data Security

97clubphp implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 97clubphp Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for administrative access to systems holding personal data.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

9 Your Data Protection Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 97clubphp:

• Right to be Informed: The right to be informed about how your personal data is collected and processed – which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data 97clubphp holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the 97clubphp Data Protection Officer via the contact details in Section 12. We will respond to all verified requests within thirty (30) days.

10 Children's Privacy and Age Restriction

The 97clubphp Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete the data in question.

11 Changes to This Privacy Policy

97clubphp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically to stay informed about how 97clubphp protects your personal data. Your continued use of the Platform following any amendment constitutes your acceptance of the revised Policy.

12 Contact Us and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 97clubphp, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data protection concerns.